Salaries posted anonymously by drake software employees. When you also include an awardwinning customer service team. Yes take me to the securefilepro registration page no im not a drake software customer. Drake refrigeration provides bestinclass industrial chiller and refrigeration systems. Drake software customer service phone number 828 524. Two, the software is rudimentary at best, imagine a dos like program with no graphic. Very obvious that this person has no clue about a form 990. Rely on a team of certified experts to provide software support anytime. Customer support representative former employee franklin, nc january 14, 2017 i worked for drake for three years and they were more than fair. Our staff of dedicated, onsite support personnel will promptly give you the answers you need. If you have not set up a user account, you must sign in with your efin and efile password. Headquartered in scenic franklin, north carolina, drake software is a rapidly growing tax preparation software company. Technical support accounting client services sales.
Drake software is widely known for reliability and amazing customer service. Headquartered in franklin, nc, drake software has experienced success by offering experience and stability. Net, and sql server work closely with business units to develop an understanding of the business and necessary software requirements deliver code that meets. Choose the drake accounting 2021 pro edition if you offer professional accounting services such as payroll, bookkeeping, accounts receivable, vendor payments, and accounts payable. Drake provides selfservice access to software for drake owned computers. Drake does not target individuals with its professional products and services. Drake is always looking for qualified, talented, passionate and creative individuals to join its software development and customer service teams. Choose the drake accounting forms edition if you offer federal and state payroll reporting and. The cwu network installation instructions provided below are adapted from the client writeup users manual, 1 introduction installation network installation. Drake ventures incorporated turning workload into workflow. During the off season, have tons of stupid busy work, plus have to make cold calls for new clientele.
Drake software is celebrating 40 years of providing preparers in all 50 states with professional tax software and industry leading customer support. This group includes tax and estate attorneys, advanced underwriters, retirement specialists and technical support specialists. Chat support is available under help drake chat support. We are here to answer your questions and help with your program monday thru friday from 7am to 5pm pacific standard time.
State information information on reject codes, efile mandates, addresses, and efiling explanations and. Drake tax software is available as a standalone installation or a hosted solution, which allows for automatic updates of the software. Drake software has an exclusive consulting relationship with an outside firm to help you offer these planning services. Drake software vs intuit strives to provide consumers with the right information to make informed purchasing decisions. We conveniently offer two versions of drake accounting. The support center is located in the lower level of carnegie hall. Drake software was a great place to work and i would go back in a heartbeat if ask to. Drakewell is leading the charge in improving and updating drilling software to match current improvements and technology.
It is our goal to provide you with the best possible customer service available. User manual also included on your drake cd and in the software help menu. Drake customer service was extremely poor to the point where in accounting department hung up the phone on me on 012820 around 7. Drake software has a comprehensive suite of tools that helps your workflow to proceed smoothly. Learn the basics of drake software products with these short instructional videos. Choose the professional edition if you offer professional accounting services such as payroll, bookkeeping, accounts receivable, vendor payments, and accounts payable.
I made the mistake as you did the price seemed great and ability to do both individual and other returns seemed great until i actually was trying to do the return with my client present as is my norm. First, there were multiple issues with state tax forms. Software setup drake software users manual 18 tax year 2012 1. Use the search in the upper right hand corner of this site, or search services or knowledge base articles by category. Please consult an it professional for network setup and support. Service resources drake software professional tax software.
Drake software is a toptier professional tax solution designed for small to mediumsized accounting and tax firms. Work for drake drake software professional tax software. Put me on hold 4 times and 20 minutes later they had me send them the return. You can call drake software at 800 8909500 toll free number, write an email, fill out a contact form on their website. Client writeup network installation cwu drake software. You can stop by or call 5152701 for 247 phone support. When you visit our website, we store cookies on your browser to collect information. You can offer fullscale accounting services to unlimited clients. Please enter your username and password to sign in to your account. From the home window in drake, go to setup data locations to open the data locations dialog box.
We understand that some questions need an immediate response. Student technology resources drake university drake. Used by more than 59,000 tax professionals, drake processes more than 33 million federal and state returns. Industry leading directional drilling, survey, and asset management software. Return to drake support homepage username recovery. For questions on how to renew your software, call accounting at 828 3495900. Drake software is dedicated to providing the best value in professional income tax software. I thought somewhere i saw the existence of chat support with drake tech department but i cannot seem to locate the web link for it. As a tax software company, the customer service representative takes calls from tax preparers.
A free inside look at drake software salary trends based on 108 salaries wages for 45 jobs at drake software. Review the jobs available and click on the job name for the description and details. Titan tech and drake software s team of professionals work hand in hand to provide the right support and advice you need. Drake is software is really so easy to use, i been working on this software for about 2. Drake software the professional tax solution sales 800 8909500 support 828 5248020 cookie settings. For urgent problems, please contact drake support at 828 5248020. Sigma tax pro guarantees prompt and professional responses to our clients emails. Then the support person could not even understand what tax form i was calling about. The group has retirement specialists, advanced underwriters and attorneys exclusively available to your firm through your relationship with drake software. Please enter the email address associated with your account.
Save time and money by automating data entry, investment trades, and. Bad expeirence support sometimes do not know and crush my files. First class tax preparation software drake software sales. If you are a new customer, your efile password was included in the email confirming your purchase. The drake family has influenced the business community in franklin since 1954, when clyde drake, father of the current owner, phil drake, opened what would soon become a successful tax preparation business. The modern business environment depends on software to automate. See using software center howto for pcs and using the self service app howto for macs. An extensive list of email support addresses, including those for statespecific support, is available in the drake software support address book at help email in the software. You can help protect yourself from scammers by verifying that the contact is a microsoft agent or microsoft employee and that the phone number is an official microsoft global customer service number. Contact us drake software professional tax software. Call 5152701 for 247 phone support if you have issues using this site. Secure client file exchange portals for your practice, so you and your client can exchange confidential tax documents securely and conveniently. Technical support engineers need a strong set of hard tech skills, and a strong basis in current technology. You may apply for an open position by clicking on the link above.
Drake software the professional tax solution sales 800 8909500 support 828 5248020. The technical support engineer may be called upon to manage larger projects, like making system changes or implementing new hardware software. Drake software tax software technical support salaries. Average salaries for drake software tax software technical support. I am trying to set it up and i am wondering if drake offer chat support with their tech like atx has. Content with closed caption cc enabled is available by selecting cc in the video summary to learn about drake software in a classroom setting, join us for classroom training or a live webcast. Client service representative former employee hayesville, nc july 3, 2019 management is awesome and readily available for your help, plus the work culture is encouraging. Tax season is quite a challenge but with perseverance and focus, it goes by rather quickly. It also allows users to analyze and compare multiple tax years. Information technology services its supports the innovative use of technology to enhance the experience for students, faculty, and staff in support of drake s mission. Knowledge base constantly updated and enhanced with troubleshooting help and business strategies and software issues, to the latest tax news. Alan keling vice president customer service drake software. Drakewell is hands down the best software of its kind out there. These new user accounts will be used to access the drake support website, the enterprise office manager eom, the online ef database, and the download center.
Drake cannot provide technical support for the network itself. With tracking and scheduling options, drake software can help you run your business more efficiently, freeing you up to attend to customers and staff. Customer support representatives are available even during the height of tax season. The support center provides help with passwords, general technology questions, or solving software, computer and network related problems. If you have questions about examplify or encounter troubles installing or downloading exams, dont hesitate to contact the universitys information technology department, 5152701. Information technology services its supports the innovative use of technology to enhance the experience for students, faculty, and staff in support of drakes mission. We deliver highquality, costeffective process chillers and engineered cooling solutions for breweries, dairies, food processors and medical equipment manufacturers. We provide you, as a visitor on our sites, the ability to manage your cookie settings. See a curated list of technology training resources for students in our it service portal.
Drake accounting is a groundup rebuild of drake software s accountingpayroll application using the latest in computer technology. Working as a customer support representative at drake. These professionals do the research and create reports for you to present to your clients. Depending on the job itself, they may need to have handson experience with specific kinds of hardware, software, applications, and systems. Jun 05, 2018 i have just purchased my drake software along with drake 2018 accounting.
This means having the management and organizational skills to shepherd a project from start to finish, involving the necessary people, sticking to a schedule, and if applicable staying on budget. Onscreen help within drake tax you can access the help menu, screen and fieldlevel help, and faqs for each federal and state tax package. Call 5152701 247 or stop by the lower level of carnegie hall for assistance. In the network setup section, select the drive of the workstation designated as the server from the tax returns are stored here drop list. Drake customers wait just seconds to speak with a customer support representative. The tax software is fullyfeatured, allowing you to prepare and efile federal and state tax returns for individuals, businesses, tax exempt organizations, and estates.
The cookies we use collect information for analytics and help personalize your experience with targeted ads. Drake software is known for personal and prompt customer service. Contact lori richman at 5152714511 with any exam related. The its support center provides assistance with passwords, general technology questions, software, computer, and network related problems. Drake software salary trends based on salaries posted anonymously by drake software employees. This is a strategic alliance with accountants who use drake software and serves as your technical backoffice support in the areas of retirement, estate and business planning. Drake accounting is an extensive accounting package. Drake websites are switching from efinbased logins to usernamebased logins. Using drake 2015 program with windows 10 microsoft community. Whatever the problem, drake customer service is always there. Eu general data protection regulation law sfp and drake websites.
Below is a realtime indicator of the availability of major drake services. Drake also includes support for many city and locality tax returns. Drake tax includes all packages for individual and business returns, with the option to file 47 states. The accounting software is backed by an awardwinning support team that can resolve any tax, data, or technology issue quickly. Salaries posted anonymously by drake software employees in antioch. Drake software complaints better business bureau profile. Drake software when the standard is medicre, so is the product. State information information on reject codes, efile mandates, addresses, and efiling. You have been idle and your session will automatically expire in 2. The information collected might relate to you, your preferences or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web.
Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. Click any of the email links below to get assistance in that category. Drake software is pleased to announce its partnership with business professionals network bpn and the accounting cpe network acpen, in order to offer you a catalog of cpe tax courses in webcast format. The admin will set up all other user accounts for the account. Support email can be sent directly from the software. Federal and state returns can be efiled together or separately if allowed by the specific state. Ive been using drake software for more than 10 years and have always been very satisfied. Its dashboard below is a realtime indicator of the availability of major drake services. Upon signing in, you will have the opportunity to update. If you have basic questions about any of our software products or just have a general inquiry you can reach us via email protected phone support. As an accountant, your advice is respected more than that of an attorney, financial consultant or stock broker.
Return to drake software admin password recovery username recovery. Faculty and staff are also eligible for discounted or free software for their personally ownedmachines. Reviews from drake software employees about management. Please call 18002639455 and one of our technicians will be happy to help you. Tech support for drake tax software is available online via email and through a knowledgebase available the softwares user interface. These problems were acknowledged by drake, but took over eight weeks during the tax season to fix, and only after many phone calls to tech support and steven drake.
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